Frequently Asked Questions
Our customer service representatives are out of this world! They are here to help you, and have created a list of the most frequently asked questions for those intrepid individuals who prefer to go at it alone to seek the answers they need.
WHO IS DYNACRAFT?
Good question. We’ve been around for over thirty years distributing quality bikes you already know and possibly already use, like Magna, Sonoma, Next and more. We also create products with the hottest licenses, including Barbie, Hot Wheels, Hello Kitty, and Spider-Man to name a few.
Dynacraft is a leading importer and distributor of electric ride-ons and bicycles for the whole family. Our corporate office is based in American Canyon, California.
WHERE CAN I FIND DYNACRAFT PRODUCTS?
Dynacraft has an established partnership with over 20 retailers representing more than 7,600 stores in the United States, Canada and Puerto Rico. You can also find your favorite Dynacraft product at a wide variety of online sites.
WHERE CAN I REGISTER MY NEW DYNACRAFT PRODUCT?
It’s easy to register your new ride! Simply mail in the completed product registration form that came with your new ride (it can be found in the owner’s manual packet), or complete the form here.
WHAT IS THE WARRANTY FOR MY DYNACRAFT PRODUCT?
Every Dynacraft bike and scooter comes with a lifetime warranty on the frame and fork, while all other components come with a limited two-year warranty. For more detailed information, refer to the warranty card included in your product’s owner’s manual.
Our electric ride-ons are warranted to the original purchaser to be free of defects in materials and workmanship for a period of 90 days. No other express or implied warranty is given. For more detailed information, refer to the warranty card included in your product’s owner’s manual or call our customer service at 800.551.0032.
WHERE DO I TAKE MY DYNACRAFT BIKE FOR REPAIRS?
Sometimes even our most exciting and out-of-this-world products can get a little worn down. Unfortunately, we don’t offer any repair services for bikes. We recommend taking your Dynacraft bike to a local bike shop to have a professional technician do the work.
WHERE DO I TAKE MY DYNACRAFT ELECTRIC RIDE-ON FOR REPAIRS?
Dynacraft is fully committed to providing great customer service to our customers. We have recently fostered partnerships with dozens of service center providers throughout the country to better assist customers who have purchased our electric ride-ons.
HOW DO I FIND MODEL NUMBER, SERIAL NUMBER AND PRODUCTION DATE OF MY PRODUCT?
The model number, serial number and production date indicators vary in location depending on the product type.
- For bikes, the model number and production date can be found on a sticker attached to the frame above the left pedal. The serial number is stamped on the bottom of the pedal crank housing. You may need to turn the bike over to find this.
- For folding scooters, the serial number can be found on the stem, while the model number and production date can be found under the deck.
- For electric ride-ons, you can locate the model number, production date and serial number all in one place — printed on the bottom of the frame. It may be helpful to turn the item upside down to find this information more easily.
HOW MUCH AIR DO I PUT IN MY TIRES?
The correct pressure is printed on the sidewall of the tires. Normally, the tire pressure should be between 30 and 50 psi (pounds per square inch).