Last updated 11/02/16
Thanks for shopping with Dynacraft! We stand behind every product we sell, but if you are not entirely satisfied with your purchase, we're here to help. If you have a Dynacraft product, we would like you to give it a chance. We urge you to be patient and work with our Customer Service agents to troubleshoot any issues you may be experiencing with your purchase.
We also have several Service Center locations available to address any issues with your electric ride-on vehicles. We are very confident that with our help and your cooperation, we can address any concerns you may have about your purchase.
You have thirty (30) calendar days to return an item from the date you received it. This return policy applies only to items purchased directly from Dynacraft on dynacraftwheels.com. If you purchased your Dynacraft product elsewhere, we will only be able to address potential warranty issues. Returns for Dynacraft products purchased thru our retail partners would have to be addressed with and subject to the return policies of the respective retailer.
To be eligible for a return, your item must meet all of the below criteria:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging, and with all manuals and accessories included.
- Your item needs to have the receipt or proof of purchase.
After thirty (30) calendar days, we’ll provide troubleshooting assistance or possibly store credit to ensure you have the product that meets your needs. Store Credit will be issued on a case by case basis and at our sole discretion.
You have seven (7) calendar days from the date of purchase to request a refund on your purchase. You must contact our Customer Service agents to make all refund requests. Once we receive your item, we will inspect it to determine if it is eligible to be returned and/or for a refund, and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or PayPal account. Refunds will be issued in the same form of payment as originally used and can take up to 15 business days to be issued. The number of days that it takes for your refund to post once issued is dependent on your card issuer's policies.
You must report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we will not be able to file a claim with the carrier, and we will not be responsible for the damages.
In most cases, we are able to order a replacement part at no cost to you as soon as the damaged one has been picked up. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability.
If you receive a product that has broken parts or a dented frame and report it within 48 hours, we will provide replacement part(s) or frame at no additional charge. If you wish to return a product that was received with broken part(s) or a dented frame, the standard return policy will apply.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive an exchange, you will be responsible for shipping on the exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Dynacraft cannot guarantee that we will receive your returned item.
If your merchandise was damaged in shipment, or you have a problem with your order or billing, please call the Customer Service Department, Monday-Friday, 7AM-4PM PST at 800.551.0032. Please include your customer order number with all correspondence.