Troubleshooting - City Scooter


CHARGER UNABLE TO PLUG INTO THE SCOOTER CHARGING PORT.

Possible cause : Dust or debris in the charging port.
Solution : Check to see if there is any dust or debris. If there is, gently draw the debris out with small stick. (Do not use needles or any other metal objects to remove debris, as this could lead to a short circuit.).


SCOOTER DOES NOT RUN.

Possible cause : Loose wires or connectors.
Solution Check all wires and connectors to make sure they are tight.

Possible cause : Undercharged battery.
Solution : Charge the battery. A new battery should have been charged for at least 18 hours before using the vehicle for the first time. After first-time use, recharge the battery for at least 12 hours after each use. Never charge the battery longer than 30 hours. Check all connections. Make sure the charger port is plugged into the charging port on the scooter and that the charger is plugged into the wall outlet.


SCOOTER MAKES LOUD NOISES OR GRINDING SOUNDS.

Possible cause : Chain is too dry.
Solution : Apply a lubricant such as 3-in-1 or Tri-Flow to the chain.


SHORT RUN TIME (LESS THAN 15 MINUTES PER CHARGE).

Possible cause : Brakes are not adjusted properly.
Solution Adjust the brakes pursuant to the instructions in the owner's manual.

Possible cause : Undercharged battery.
Solution Charge the battery. A new battery should have been charged for at least 18 hours before using the product for the first time and up to 12 hours after each subsequent use. Check all wires and connectors. Make sure the battery connector is tightly plugged into the charger connector and that the charger is plugged into the wall outlet.

Possible caus: Tires are not properly inflated.
Solution : The tires are inflated when shipped but invariably will lose some pressure between the point of manufacturing and your purchase.


SOMETIMES THE VEHICLE DOESN’T RUN, BUT OTHER TIMES IT DOES.

Possible caus: Loose wire or connector.
Solution : Check all wires around the motors and all connectors to make sure they are tight.

Possible caus: Motor or electrical switch damage.
Solution Contact Dynacraft for repair or replacement.


SCOOTER RUNS SLUGGISHLY.

Possible cause : Riding conditions are too severe.
Solution : Use only on solid, flat, clean and dry surfaces such as pavement or level ground.

Possible cause : Product is overloaded.
Solution Make sure you do not overload the product by allowing more than one rider at one time, exceeding the 170 lbs maximum weight limit, going up a hill or towing objects behind the product.

Possible cause : Tires are not properly inflated.
Solution : The tires are inflated when shipped but they invariably will lose some pressure between the point of manufacturing and your purchase.

Possible cause : Brakes are not adjusted properly.
Solution Adjust the brakes pursuant to the instructions in the owner's manual.


SCOOTER SUDDENLY STOPS WHILE IN USE.

Possible cause : Tripped thermal fuse.
Solution The built-in thermal fuse may trip and shut down operation of the City Scooter if the City Scooter is overloaded or the driving conditions too severe. Once a fuse has tripped, release the throttle and wait 25 seconds before operating the City Scooter again. To avoid repeated automatic shutdowns, do not overload the City Scooter by exceeding the 170 lbs maximum weight capacity or by towing anything behind the City Scooter. Do not drive up hills or run into fixed objects, which can cause the wheels to stop spinning while power is still being supplied to the motor.

Possible cause : Motor or electrical switch damage.
Solution Contact Dynacraft for repair or replacement.