Thanks for shopping with Dynacraft! We stand behind every product we sell, but if you are not entirely satisfied with your purchase, we're here to help. If you have a Dynacraft product, we would like you to give it a chance. We urge you to be patient and work with our Customer Service agents to troubleshoot any issues you may be experiencing with your purchase.
We also have several Service Center locations available to address any issues with your electric ride-on vehicles. We are very confident that with our help and your cooperation, we can address any concerns you may have about your purchase.
RETURNS: REFUNDS/ EXCHANGES
You have thirty (30) calendar days to return an item from the date you received it. This return policy applies only to items purchased directly from Dynacraft on dynacraftwheels.com. If you purchased your Dynacraft product elsewhere, we will only be able to address potential warranty issues. Returns for Dynacraft products purchased thru our retail partners would have to be addressed with and subject to the return policies of the respective retailer. You must contact our Customer Service team to make all return requests.
To be eligible to return for a refund or exchange, your item must meet all of the below criteria:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging, and with all manuals and accessories included.
- Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable. If you receive an exchange, you will be responsible for shipping on the exchange.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Dynacraft cannot guarantee that we will receive your returned item.
Once we receive your item, we will inspect it to determine if it is eligible for a refund/exchange and notify you that we have received your returned item. We will immediately notify you on the status of your refund/exchange after inspecting the item. It can up to two weeks once received for us to examine your item.
If your return is approved for a refund, we will initiate a refund to your credit card or PayPal account. Refunds will be issued in the same form of payment as originally used and can take up to 15 business days to be issued. The number of days that it takes for your refund to post once issued is dependent on your card issuer's policies. If approved for an exchange, we will provide you costs to ship the exchange. Once shipping payment is received, the item will be sent to you. Dynacraft will only hold exchanges for 48 hours. Late payment of shipping fees can affect exchange availability.
After thirty (30) calendar days, we’ll provide troubleshooting assistance or possibly store credit to ensure you have the product that meets your needs. Store Credit will be issued on a case by case basis and at our sole discretion.
Any purchases made from dynacraftwheels.com during the holiday period (November 1 – December 31), will have until January 31 to initiate a return. All other aspects of the return policy apply.
You must report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we will not be able to file a claim with the carrier, and we will not be responsible for the damages. You will also be required to provide the receipt or proof of purchase.
In most cases, we are able to order a replacement at no cost to you. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability. Replacement items will require the damaged one be returned prior to the replacement being provided. We will cover shipping charges for damaged items; however, after examination, the result of the claim may include your being responsible for the shipping fees.
If you receive a product that has broken parts and report it within 48 hours, we will provide replacement part(s) at no additional charge.
If you have changed your mind about an order, it may be possible to cancel it while still in the processing stage. If the order has already reached the shipping stage, then a cancellation is not possible. To cancel an order, please submit a Cancellation Request via our Contact Us form on our website or call our Customer Service team at 800.551.0032, Monday-Friday, 8:30AM-5PM ET.
Dynacraft is not responsible for any items that are not received but have been designated as “delivered” by the carrier.